At OPSIS Vision Care, we want you to be completely satisfied with your eyewear purchase. If for any reason you need to initiate an exchange or return, please review the following guidelines to ensure a smooth process.

Eligibility for Exchanges and Returns:

a. Exchanges: The item must be in its original condition, including all packaging, tags, and accessories.

b. Returns: If you decide to return your eyewear for a refund, please initiate the return within 7 days from the date of delivery. The item must be in its original condition, with all packaging, tags, and accessories intact.

Non-Returnable Items:

a. Prescription Lenses: Due to their customized nature, prescription lenses are non-returnable unless they are defective or incorrect.

b. Contact Lenses: For hygiene reasons, contact lenses are non-returnable once the packaging has been opened.

Initiating an Exchange or Return:

To initiate an exchange or return, please follow these steps:

a. Contact our Customer Support: Reach out to our customer support team via phone or email and provide your Invoice ID, which can be found on your purchase invoice or order confirmation email. Explain the reason for the exchange or return and provide any relevant details.

b. Verification and Guidance: Our customer support team will guide you through the necessary steps and verify your eligibility for an exchange or return. They may request additional information or provide specific instructions based on your situation.

Packaging and Shipping:

a. Packaging: Ensure that the eyewear product is carefully repackaged in its original packaging, including all accessories, tags, and protective materials. This will help protect the item during transit and facilitate the processing of your exchange or return.

b. Shipping: Please follow the shipping instructions provided by our customer support team. We recommend using a trackable shipping method and retaining the shipping receipt for your records. The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or incorrect item.

Inspection and Processing:

a. Inspection: Once we receive the returned item, our team will carefully inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the item is found to be in good condition, we will proceed with the exchange or refund.

b. Processing Time: We strive to process exchanges and returns as quickly as possible.

Exchange or Refund Options:

a. Exchange: If you are eligible for an exchange, we will process the exchange for the requested item based on availability. If the item you desire is unavailable, we will provide alternative options or issue a refund.

b. Refund: If you are eligible for a refund, we will process the refund to the original payment method used for the purchase if applicable or the amount will be added to your wallet balance in the website which you can use later.

Contact Us:

If you have any questions, concerns, or require assistance regarding exchanges or returns, please don't hesitate to contact our customer support team. Provide your Invoice ID and any relevant information to help us assist you promptly and efficiently.

Thank you for choosing OPSIS Vision Care. We are committed to ensuring your satisfaction and making the exchange or return process as convenient as possible.